Customer Survey

We need to know “how you feel” about the services you received from our company.  Our goal is 100% customer satisfaction.  You can help us to reach this goal by answering these few questions.

 Check a number to represent your opinion.  5 is always the best possible rating.  Comments are very helpful to interpret you ratings.

Please provide the following contact information:

Name:
Title:  
Company:

How did you hear about our company?
Internet Referral Newspaper Magazine Existing Client Television

Was contacting our office a pleasurable experience?
5. Yes very pleasurable 4. Yes pleasurable 3. Undecided 2. No unpleasurable 1. No very unpleasurable

Was the salesperson informative and knowledgeable?
5. Yes, very 4. Yes 3. No opinion 2. No 1. Not at all

Was the scheduling of your job handled properly?
5. Yes beyond expectations 4. Yes 3. As expected 2. No 1. No totaly mishandled

Was the agreement, contract and/or other paperwork properly done?
5. Yes very clear and exact 4. Yes 3. Hard to understand 2. No difficult to understand 1. No it was a mess

Were our crews or service personnel courteous and performed the work in a professional manner?
5. Yes very professional 4. Yes professional 3. Undecided 2. No unprofessional 1. No very unprofessional

Did the products meet your expectations?
5. Yes very much so 4. Yes as expected 3. Could go either way 2. No not as expected 1. No not at all

Were you pleased with the installation or services?
5. Yes very much so 4. Yes as expected 3. Could go either way 2. No not as expected 1. No not at all

Was your premise left clean and neat?
5. Yes very clean and neat 4. Yes 3. Could go either way 2. No some mess 1. No it was a disaster zone

In general, are you happy with the service you received?
5. Yes I love these guys 4. Yes Im happy 3. It was ok 2. No not really 1. No I hate these guys

Could we have done anything differently to make this experience easier for you?
Yes Possible No

Your comments are very important to us and to our future customers. Please provide us with any comments you may have.
Good or bad we would like to hear from you.